Privacy policy

1. What we collect

Information you give us

When you fill out our cash offer form or contact us, we collect what you type in. Depending on the form, that may include:

• Your name, email address, and phone number
• The address of the property you are asking about
• Details about the property and your situation, such as its condition, whether it is occupied, when you would like to sell, and anything you choose to tell us in a message
• The content of any emails, texts, or calls between you and us

If we move forward with a purchase, we will also collect the information needed to prepare a purchase agreement and close at a title company, such as ownership details, mortgage payoff information, and identification required by the closing agent. That information is governed by the purchase agreement and the closing agent's own policies as well as this one.

Information collected automatically

Like most websites, ours records basic technical information when you visit: your IP address, approximate location derived from it, browser and device type, the pages you view, how you arrived at the site, and the date and time of your visit. We collect this through cookies and similar tools described in section 5.

Information from public records

To evaluate a property and prepare an offer, we look at public sources such as the City of Providence and other municipal assessor and tax records, the Rhode Island land evidence records, recent sales data, and mapping services. We may combine this with what you provide.

2. How we use it

We use your information to:

• Review the property and send you a written cash offer
• Respond to your questions and schedule a walkthrough if one is needed
• Prepare, sign, and close a purchase if you accept an offer
• Follow up with you about your request, including by email, text, or phone as described in section 3
• Keep records we are required to keep for tax, legal, and accounting purposes
• Understand how people use our website so we can improve it
• Prevent fraud, protect our rights, and comply with the law

We do not sell your personal information, and we do not use it to make automated decisions that have legal effects on you.

3. Text messages and calls

By submitting a form that includes your phone number, you agree that Providence Home Buyer may contact you at that number by call and by text message (SMS) about your property and your offer request. Messages may be sent using automated technology. Consent is not a condition of receiving an offer or of any purchase.

Message frequency varies based on your request. Message and data rates may apply.

Mobile phone numbers and text-messaging opt-in consent collected through this website are used only by Providence Home Buyer to communicate with you about your request. We do not share your phone number or SMS consent with third parties or affiliates for their marketing purposes. Service providers who help us send messages (see section 4) may process that data on our behalf only.

4. Who we share it with

We share information only when it is needed to do what you asked us to do, or when the law requires it:

• Service providers. Companies that host our website and forms, store our customer records, send our emails and text messages, and provide analytics. These providers may only use your information to perform services for us.
• Closing and title professionals. If you accept an offer, we share what is needed with the Rhode Island title company, closing attorney, lenders being paid off, and any inspector or contractor involved in the transaction.
• Our own team and partners. Members of our team and, where a purchase requires it, funding partners or affiliated entities that buy alongside us, each bound to use the information only for the transaction.
• Legal requirements. Courts, government agencies, or law enforcement when required by law, subpoena, or to protect our rights or safety.
• Business changes. If our business is sold or merged, records may transfer to the new owner, who will remain bound by this policy.

We do not sell, rent, or trade your personal information to lead brokers, data resellers, or other home-buying companies.

5. Cookies and analytics

Our website uses cookies and similar technologies for three purposes:

• Making the site work. Loading the offer form, remembering that you have submitted it, and keeping the site secure.
• Understanding traffic. Analytics tools such as Google Analytics tell us which pages people visit, how long they stay, and where they came from. This data is aggregated and does not identify you by name.
• Measuring advertising. If we run ads on Google or Meta, their tags may record that you visited our site or submitted a form so we can measure whether the ads work and, in some cases, show you our ad again on their platforms.

You can block or delete cookies in your browser settings. If you do, the offer form may not load correctly. To opt out of interest-based advertising, visit optout.aboutads.info or adjust your ad settings on Google and Meta. Our site does not respond to browser "Do Not Track" signals because there is no common standard for them.

6. How long we keep it

If you request an offer but we do not buy your property, we keep your request on file for up to three years so we can follow up if your plans change, then delete or anonymize it unless you ask us to remove it sooner.

If we buy your property, we keep the transaction records for as long as tax, accounting, and real estate laws require, which is generally at least seven years after closing.

Website analytics data is kept in aggregated form according to the analytics provider's retention settings, typically 14 to 26 months.

7. How we protect it

Our website is served over an encrypted (HTTPS) connection, and the form you submit is transmitted and stored on secured, access-controlled systems. Access to your records is limited to team members and providers who need it to handle your request. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect your information and will notify you as required by law if a breach affects you.

8. Your choices and rights

Whether or not you are covered by a specific privacy law, you can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your information, subject to records we must keep for a transaction or by law
• Stop contacting you by email, text, or phone

Every marketing email includes an unsubscribe link, and every text message can be stopped by replying STOP. For anything else, email us at [CONTACT EMAIL] with "Privacy request" in the subject line. We will verify that the request came from you and respond within 30 days.

If you are a resident of a state with a comprehensive consumer privacy law, such as California, Connecticut, or Virginia, you may have additional rights, including the right to appeal a decision on your request and the right not to be discriminated against for exercising your rights. We honor those rights for all users regardless of where they live.

9. Children

Our website and services are for adults who own or are responsible for real property. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it.

10. Other websites

Our site may link to other websites, including public records portals, mapping tools, and advertising opt-out pages. We do not control those sites and this policy does not apply to them. Check their privacy policies before providing any information.

11. Changes to this policy

We may update this policy as our practices or the law change. The effective date at the top of the page shows the current version. If a change materially affects how we use information you have already given us, we will let you know by email or by a notice on this site before the change takes effect.

12. How to reach us

Providence Home Buyer is a service-area business based in Providence, Rhode Island 02903. We do not operate a walk-in office.

For privacy questions or requests, email [CONTACT EMAIL]. Please include the property address you submitted so we can locate your record.